Latest resources from NICE

7 trainable soft skills for outstanding agent...
The average contact centre manager spends 35% of their time looking for coaching opportunities, but only around 7% of their time actually coaching....

The Ultimate CX Agent Guide
Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption that forever changed how businesses inter...

Effortless Service, Happier Customers
This eBook reveals expert insights into how your contact center can effectively implement self-service capabilities to resolve issues quicker, lead...