Your agents aren't going to ask you for more automated tools, empowered and personalized coaching, and...

Data has the capability to transform your business, but only if it's collected and processed in the right...

As the world continues to change, today's retail CIO is being asked to ensure technology can keep pace....

Over 50% of governments currently have smart building technologies in pilot or production. By 2023, 20%...

The threat of bot scams to online retail is a growing problem in the industry. These days, bot traffic...

Cybersecurity is a top priority for Boards and the C-Suite. Strengthen your security posture with executive...

For years, the shift to cloud-based communications services was gradual, with some organizations going...

Insider risk has become a threat to the modern organisation. And it can no longer be overlooked. With...

Network infrastructure and operations teams have never been more stretched. Hyper-distributed edge environments...

The future is data. In a rapidly digitizing world, data is at the root of every opportunity, and essential...

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In this book, you get an idea of the vast potential for unstructured data — and also the infrastructure...

Make data available to anyone at any time. To make decisions quickly, organizations will want to store...

Organizations are hungry to use data to grow and improve performance, but enterprises are struggling...