Customer journey map: The new digital-first CX
This infographic explores the linear customer journey alongside today's customer experience expectations....
What You Don't Know Can Hurt You: Expert advice on measuring risk
Managing risks begins with measuring risks. But how do you measure risks accurately? How do you share...
Common Browser Isolation challenges, and how to overcome them
A growing number of security teams are implementing a Zero Trust security strategy, in which no application,...
Brian Madden Insights: From Desktops to a Digital Workspace
The first 20 years of 'end-user computing' (EUC) were really about desktop computers sitting on users'...
Overcoming the Top Five Gaps in Office 365 Data Protection
Microsoft Office 365 is widely used. Whilst it does offer a variety of system availability and data protection...
The state of contact centre transformation in the new digital world
The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...
Securing high tech industry network data
We all understand the negative impact of data loss, so why is it that so many organisations seem to be...
Customer Engagement Platforms: A BUYER'S GUIDE
Customer expectations have increased dramatically over the past decade. Customers now expect brands to...
Threat Brief: Cloud Account Compromise and Takeover
Cyber criminals are getting bolder and more sophisticated with their threats. As more business assets...
The role of CIO in a world where experience rules
In recent years, the role of CIO has evolved to meet a wider set of responsibilities and aspirations....
How to Help Prevent Increasingly Rampant Brand Exploitation
Brands have been the unwitting victims of scams since time immemorial. Now, in the age of phishing, it's...
HR's Guide to Digital Hiring and Onboarding
93% of millennials said that technology was important to them when choosing an employer. If you're in...
Modernize Your Legacy Applications in the Cloud
In the last year, enterprises and industries of all kinds faced rapidly changing business environments...
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