Employee Experience

HR Service Delivery Transformation Whitepaper
Learn how IT teams can use Workday Help to improve the employee experience instead of customization via...

The Ultimate CX Agent Guide
Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption...

Reinventing work in development teams
Software engineering teams were often among the best placed to adjust to 2020's shift to working from...

Checklist: How good is your communications system?
How good is your communications system? Today's work takes place in the office, at home, and everywhere...

Make your Business Case for Sitecore Content Hub
You need an end-to-end view of your content lifecycle to meet customer expectations and deliver personalized...

Modernize and thrive with Device as a service
Supporting work from anywhere. Addressing evolving security threats. Lowering IT spend. These are the...

Making hybrid work, work for you
In March 2020, the COVID-19 pandemic forced companies and organizations around the world to shut their...

Leadership trends report: technology excellence
There was a time when the IT organization's role was clear and well defined. Spec out the workstations,...

CCW Digital's Future of the contact center: A forecast
Organizations want to make sure their contact centers provide positive experiences to attract, satisfy,...

Change management blueprint for contact centre digital transformation
The COVID-19 pandemic put organisational change into hyperdrive. Businesses were compelled to move to...
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