ITSM

Reimagining IT service delivery and operations in unimagined times
Discover the top 3 ways adding Operation Management to your ITSM strategy can help your business be more...

Python for Data Science For Dummies, 2nd Edition
The fast and easy way to learn Python programming and statistics Python For Data Science For Dummies...

HR Service Delivery Transformation Whitepaper
Learn how IT teams can use Workday Help to improve the employee experience instead of customization via...

Security Starts Here - Privileged Access Management
The need to support safe and secure remote access for administrators, high-profile breaches (SolarWinds,...

The Practical Guide to XLAs
No matter the size of your business – in 2021 and beyond – for IT organizations to effectively respond...

Deliver more reliable digital services by knowing what supports them
When a critical IT service goes down in your enterprise, how can you quickly determine the root cause,...

IT Service Management for SMBs in a Remote-First World
Let's start by defining the term IT Service Management or ITSM. Basically, it's everything involving...

ITSM Pro: Beyond out-of-the-box
Deliver an AI-powered employee experience across any system with Automation Engine. IT organizations...

The Creator Workflows reference guide
A tour of key low-code features and functionality on the Now Platform. Using the Now Platform for low-code...

Book of Knowledge: Employee Experience
Keeping employees engaged, productive, and connected has never been more important—or more difficult....

The top 3 benefits of predictive intelligence in service operations
The demand for better, faster, cheaper and more scalable IT services and operations has never been greater....
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