Machine Learning
14 innovative personalisation ideas for the digital-first customer
Prior to 2020, customer personalisation was a nice thought. However, the global pandemic shifted everything....
XDR vs. SIEM: A Cybersecurity Leader's Guide
Security teams are experiencing acute pain with their current solutions. Security information and event...
Managing the Cybersecurity Skills Shortage
The cybersecurity skills shortage has grown more urgent in recent months amid 'The Great Resignation'...
Hybrid Work Drives the Need for ZTNA 2.0
The COVID-19 pandemic has had a profound effect on the world. Businesses have compressed into months...
Protection From the Perfect Storm
Connectedness is defining our lives as never before. With Internet-enabled IoT devices multiplying exponentially...
The Book of Knowledge -Customer Experience
Every customer interaction matters. But how can you deliver effortless experiences that build long-term...
Fortinet Federal Government Cybersecurity Solutions
U.S. federal agencies operate some of the world's largest and most complex digital networks, but many...
The Role of Machine Learning and Automation in Storage
There has been lots of hype around the increasing role that machine learning, and artificial intelligence...
IDC Tech Spotlight: Employee Experience
A mature employee experience program can simplify workflows across interfaces, online systems, apps,...
2021 Digital Trends Media, Entertainment and Telecoms Industry
The 2021 Digital Trends Report looks to both the past and the future, presenting two equally valuable...
Setting up IT for Success
Every decade or so, we've seen the technology market undergo major shifts. Over the past few decades,...
Moor Insights: Cloud is Built on Modern Infrastructure
The modern enterprise lives in a multi-cloud world, where delivery of infrastructure resources and IT...
Ensuring compliant communications in Financial Services
The pandemic has reshaped business in myriad ways, none so much as how people communicate. In a few months,...
7 trainable soft skills for outstanding agents
The average contact centre manager spends 35% of their time looking for coaching opportunities, but only...
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