Service Management

Effieciency, Productivity and Growth - Quickbooks Vs NetSuite
Why stay with software that holds your business back when you could use a system that empowers your business? Improve...

Taking the Next Steps Towards Data-Driven Government
The first and most obvious phase of digital transformation, the digitalisation of services, has been...

CCW Digital's Future of the contact center: A forecast
Organizations want to make sure their contact centers provide positive experiences to attract, satisfy,...

Make your enterprise resilient with critical event management
Many enterprises are under-prepared or lack the technology to respond well to critical events like these: Read...

7 Reasons VMware Cloud Foundation is the Premier Hybrid Cloud Solution
Is your IT service delivery future ready? Application and cloud strategies are inextricably linked, and...

CCW Digital’s Future of the contact center: A forecast
Organizations want to make sure their contact centers provide positive experiences to attract, satisfy,...

The 8 benefits of cloud and how you can achieve them for your business
Digital transformation is firmly upon us. In fact, Gartner predicts that 75% of businesses will transform...

Beneath The Surface Of Digital Transformation
Digital technology has changed market dynamics. Customers expect great experiences, and digital transformation...

On the Agenda: The Year Ahead in Digital Transformation
Wondering how to make the journey to the cloud easier? IDG discusses how Citrix and Microsoft's joint...

Three Ways to Make Cloud Your Business
The role of IT infrastructure and operations leaders has dramatically changed, and cloud evolution continues...

5 steps to harness the power of the organization to better serve customers
Experiences are more than just touchpoints—how customers achieve their desired outcomes is what matters. Read...
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