VOIP

Farewell ISDN. Hello All-IP.
Analogue and ISDN telephony is a thing of the past – telephony today is mostly internet-based. Voice-over-IP...

The Inner Circle Guide to Agent Engagement and Empowerment
Your agents aren't going to ask you for more automated tools, empowered and personalized coaching, and...

Linux All-In-One For Dummies, 6th Edition
Inside, over 500 pages of Linux topics are organized into eight task-oriented mini books that help you...

CISSP For Dummies
Secure your CISSP certification! If you're a security professional seeking your CISSP certification,...

Unified Promotions: An Offer Hard to Resist
Promotions are no longer a bait to lure customers and clear excess stock, they are now part of retailers'...

8x8: Collaboration and AI Take Customer Care to the Next Level
This buyers guide examines the North American contact center market for both premise- and cloud-based...

CISO Guide: Securing Cloud Communication and Collaboration
With UCaaS platforms accelerating innovation and sharing in productivity resources like chat, voice,...

Is Office 365 Giving your Network Heartburn? SD-WAN is the remedy
Speed, scalability, economics, and the promise of innovation are driving companies to the cloud. By 2021...
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