8x8: Collaboration and AI Take Customer Care to the Next Level
This buyers guide examines the North American contact center market for both premise- and cloud-based...
The Essential Guide To Security
With digital technology touching every part of our lives and new threats popping up daily, it is imperative...
Phishing Resilience on the Mainframe
Like any other platform, the mainframe is susceptible to cyberattacks. Nefarious practices like phishing...
2022 Guide to Leading an Agent-Centric Contact Center
Finding and retaining great talent was never easy. But now? Effectively staffing and engaging employees...
Digital transformation for UK policing
Policing in the UK is a benchmark for other law enforcement agencies around the world. Innovation across...
Connect Everywhere: Better Voice Communications for Microsoft Teams
We used to have separate physical devices for phone calls, email and chat, and video conferencing. Over...
Networking and Information Systems (NIS) Directive
The NIS Directive has been designed to work alongside data protection legislation. It will be governed...
Proofpoint Information and Cloud Security Platform
The Proofpoint Information and Cloud Security platform combines many of our products to address secure...
How to Tackle Ransomware by Managing Human Risk
CybSafe's analysis of ICO data finds the number of incidents of ransomware reported has doubled in a...
7 trainable soft skills for outstanding agents
The average contact centre manager spends 35% of their time looking for coaching opportunities, but only...
The Defender's Advantage Executive Summary
Cyber Defense is one of four closely integrated Information Security domains, tasked to enable organizations...
eBook: The Business Case for Cloud-based SaaS PLM
Managers comparing PLM solutions need to understand the financial implications of each model. This eBook...
Box for Banking
Simplify banking for your customers in the cloud I got into banking to push paper and fill out forms....
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