The US Customer Experience Decision-Makers' Guide is a major annual report studying the CX strategy,...

Environmental, Social, and Governance (ESG) is about driving business growth while building a more sustainable,...

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The May 7, 2021, ransomware attack on U.S. fuel network Colonial Pipeline left millions afraid they couldn't...

Security teams are tasked with managing a huge volume of alert logs, and this noise can overwhelm any...

Reports of successful ransomware breaches continue to rise at an alarming rate. New malware strains and...

IT environments have never been so dynamic, with business models, operating models and workforce paradigms...

The top five percent of professional services organizations (PSOs) are experiencing low levels of attrition,...

This eBook reveals expert insights into how your contact center can effectively implement self-service...

Moving to the Microsoft cloud? With this ebook, What You Don't Know about Office 365 and Azure AD, you...

Microsoft Office 365 adoption has been growing at the rate of nearly 3MM users per month. How are IT...

Software Built for the Future. Field service management software is quickly becoming a must-have for...

When it comes to rates of change, cybersecurity has rightly been on the conservative side. Setting up...

Inside, over 500 pages of Linux topics are organized into eight task-oriented mini books that help you...