This report by Aberdeen reveals the role and impact of customer operations on service and back-office...

Advances to critical infrastructure technology is opening the door to threat actors and cyber attacks...

Since it was first introduced in the late 1980s, antivirus (AV) has been the first line of defense against...

Digital customer experience technologies have transformed drastically in recent years. No longer are...

The differential between the close rate of brick and mortar stores (30%) and online stores (3%) is encouraging...

As customers look to create scalable hybrid cloud platforms that help drive innovation and competitive...

What Every Security Professional Should Know About Third-Party OAuth Apps: An FAQ and Security Checklist...

Over the last couple of years, SD-WAN technology has matured into a mainstream solution. Yet, the most...

Whether you're looking to retain employees, grow your business or boost your revenue, you've got to stay...

A tour of key low-code features and functionality on the Now Platform. Using the Now Platform for low-code...

Applications are the heart of digital business. Because organisations recognise this reality, they are...

Smart cloud security provides critical capabilities such as governing access and activities in sanctioned...

The destination is 'the cloud' but for many the question remains 'how?' You've heard the stories, good...

When you hear the term 'Cloud Licensing', what do you think of? This simple term sounds rather innocuous...